Privacy policy for the Neslaha application

This privacy policy governs the manner in which “Neslaha ” collects, uses, maintains and discloses information collected by users of the Neslaha application. This privacy policy applies to the application and all products and services provided by Neslaha .

Personal identification information:

Neslaha collects personal identification information from users in various ways, including but not limited to the times the user visits the application, registering in the Neslaha application, filling out the application, the questionnaire analysis form, and other activities, services, features or resources that we may provide on the website. Our application. Users may be asked to provide their full name, email address, phone number, and credit card information.

Access permit for photos and destinations:

The Neslaha app may require permission to access photos stored on your mobile device or memory card to enable you to upload profile photos or send other relevant photos. It may also request access to your contacts to simplify the process of sharing contact information with other people in the course of using the Application.

Neslaha Delivery collects some information about users wherever they interact with the application. This information is not related to personal identity, but may include the type of smartphone and technical information about the user’s methods of connecting to the application, such as the company used to provide the Internet service and other similar information.

How we use the information collected:

Neslaha Delivery collects and uses users' personal information for the following purposes:

Improving the quality of customer service.

Your information helps us more effectively respond to your customer service requests and support needs.

To improve the application.

We constantly strive to improve the offers provided through the application or our website according to the information and feedback we receive from you.

Sending emails periodically.

The email address that users register to process their order will only be used to send them information and updates related to their order. It may also be used to respond to inquiries, or other requests or questions. If the user decides to join our mailing list, he will receive e-mail messages that may include news, latest updates, and information related to the application. If at any time the user wants to cancel the registration of receiving any future messages, we provide him with detailed instructions on canceling the registration at the end of each email message, or the user can contact us through the application or our website.

How we protect your information:

We follow proper procedures and security standards in collecting, storing and dealing with data, in order to protect that data against unauthorized handling, modification, disclosure or destruction of your personal data, username, password, information related to your transactions and the data stored on our application. Sensitive and private data is exchanged between Neslaha Delivery and its users through secured communication channels and is encrypted and protected through approved digital methods and techniques.

Sharing personal data:

At Neslaha Delivery, we do not sell, trade, or rent users’ personal identification data to other parties, and we may share aggregated general demographic information that is not linked to any personal identification information about visitors and users with our partners, affiliates, and advertisers for the purposes described above. We may use a third-party service provider to help us operate our business and the App or to administer activities on our behalf, such as sending out newsletters or surveys. We may share your data with that third party for those specific purposes if you have given us permission to do so.

We also do not share your data with any official governmental entity except with an official letter addressed to our company disclosing your data personally in security or criminal cases.

Third party websites:

Users may find advertisements or other content on our App that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, or other third party entities. It should be noted that we do not control the content or links that appear on those sites, and we are not responsible for the practices carried out by sites linked to our site. In addition, these sites or services, including content and links, may be constantly changing. These sites and services have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites that have a link to our application, is subject to that website’s own terms and policies.

Changes to the privacy policy:

Neslaha has the discretion to update this privacy policy at any time. When we do this, the user should review the update date at the bottom of this page, and we will send an email. We encourage users to frequently review the Privacy Policy for any changes so that they are aware of how we are doing to protect the personal data we collect. The user acknowledges and agrees that he is responsible for reviewing this privacy policy periodically and becoming aware of the amendments.

Agreeing to the terms of use:

By using this application, you agree to our privacy policy and the terms and conditions that govern the use of this application. If you do not agree to this policy, you must not use our application. You acknowledge that your continued use of the application after announcing changes to this policy or to the terms and conditions of use of the application will be considered your acceptance of these changes.

to contact us:

If you have any questions about this privacy policy, the practices of this application, or your dealings with the application, you can contact us through: Website email

Exclusion policy

Data that we collect

Data means any information about an individual from which that person can be identified. It does not include

Data where the identity has been removed (anonymous Data).

We may collect, use, store and transfer different kinds of Data about you, which is including, but are not

limited to the following:

a) Identity Data includes first name, maiden name, username or similar identifier, date of birth, and

gender.

b) Contact Data includes e-mail address and mobile number.

c) Contact’s list on your phone.

d) Financial Data includes bank account and payment card details.

e) Technical Data includes your login data, browser type, and version, time zone setting and location,

browser plug-in types and versions, operating system and platform, and other technology on the

devices you use to access the Application.

f) Profile Data includes your username and password, your interests, preferences, purchasing power,

reviews and ratings, feedback, and survey responses.

g) Usage Data includes information about how you use our Application.

We also collect, use and share aggregated Data such as statistical or demographic Data for any purpose.

Aggregated Data could be derived from Data but is not considered Data in law as this Data will not directly

or indirectly reveal your identity. For example, we may aggregate your usage Data to calculate the

percentage of users accessing a specific Application feature. However, if we combine or connect aggregated

Data with Data so that it can directly or indirectly identify you, we treat the combined Data as Data that will

be used in accordance with this Privacy Policy.

We do not collect any special categories of Data (this includes details about your race or ethnicity, religious

or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information

about your health, and genetic and biometric data). Nor do we collect any information about criminal

convictions and offenses.

5. If you fail to provide Data

Where we need to collect Data by law, by using our Application, and you fail to provide the required Data,

we may not be able to perform our Services. We will notify you if this is the case at the time.

6. How is Data collected?

We use different methods to collect Data from and about you including through:

6.1 Direct interactions. You may give us your Identity, contact, and financial data by filling in forms or by

corresponding with us by phone or e-mail, or otherwise. This includes Data you provide when you undertake

the following:

a. Create an account on or exploit our Application.

b. Enter a social competition, promotion, or survey; or

c. Provide us with feedback or contact us.

6.2 Automated technologies or interactions. As you interact with our Application, we will automatically

collect technical data about your browsing actions and patterns. We collect this Data by using cookies, server

logs, and other similar technologies.

7. How we use Data

We will only use Data when the law allows us to. Most commonly, we will use Data in the following

circumstances:

a) Where it is necessary for our legitimate interests (or those of a third party) and your interests and

fundamental rights do not override those interests.

b) Where we need to comply with a legal obligation.

c) Where we need to set up your account and administrate it.

d) Where we need to carry out surveys.

e) Where we need to personalize content, user experience or business information.

f) Where you have given consent.

Generally, we do not rely on consent as a legal basis for processing data although we will get your consent

before sending third party direct marketing communications to you via e-mail or text message. You have

the right to withdraw consent to marketing at any time by contacting us.

8. Purposes for which we will use Data

A) Performance of our Services:

We process Data because it is necessary for the performance of our Services through our App.

In this respect, we use Data for the following:

i. To prepare a proposal for you regarding the Services we offer;

ii. To provide you with the Services as set in the scope of our Services, or as otherwise agreed with you

from time to time;

iii. To deal with any complaints or feedback you may have;

iv. For any other purpose for which you provide us with the Data which we collect.

In this respect, we may share Data with or transfer it to the following:

i. Subject to your consent, independent third parties whom we engage with to assist in delivering the

Services to you;

ii. Our Professional Advisers where it is necessary for us to obtain their advice or assistance, including

lawyers, accountants, IT or public relations advisers;

iii. Our Data storage providers.

The legal basis for the processing of the aforementioned Data categories is Art. 6 (1) (a) of the European

General Data Protection Regulation (GDPR). Due to the said purposes, in particular, to guarantee security

and a smooth connection setup, we have a legitimate interest to process this Data.

B) Legitimate interests:

We also process Data because it is necessary for our legitimate interests, or sometimes where it is necessary

for the legitimate interests of a third party.

In this respect, we use Data for the administration and management of our business, marketing purposes,

archiving, or statistical analysis.

C) Legal obligations:

We also process Data for our compliance with a legal obligation which we are under. In this respect, we will

use Data for the following:

i. To meet our compliance and regulatory obligations;

ii. As required by tax authorities or any competent court or legal authority.

D) Marketing:

We will send you marketing about Services we provide which may be of interest to you, as well as other

information in the form of alerts, newsletters, notifications for discounts and deals, or functions that we

believe might be of interest to you or in order to update you with information which we believe may be

relevant to you. We will communicate this to you in a number of ways including by telephone, SMS, e-mail,

or other digital channels as appropriate.

E) Promotional offers from us:

We may use Data to form a view on what we think you may want or need, or what may be of interest to you.

This is how we decide which merchants, products, services, discounts, and deals may be relevant to you.

You will receive marketing communications from us in case of using our Application, and you have not

opted out of receiving these marketing communications.

F) Third-party marketing:

i. We will get your express opt-in consent before we share Data with any third party for marketing

purposes.

ii. You can ask us or third parties to stop sending you marketing messages at any time by logging into

the App and checking or unchecking relevant boxes to adjust your marketing preferences, or by

following the opt-out links on any marketing message sent to you or by contacting us at any time.

G) Cookies:

You can set your browser to refuse all or some browser cookies, or to alert you when Apps set or access

cookies. If you disable or refuse cookies, please note that some parts of this App may become inaccessible

or not function properly.

H) Change of purpose:

We will only use Data for the purposes for which we collected it unless we reasonably consider that we need

to use it for another reason and that reason is compatible with the original purpose. If you wish to get an

explanation as to how the processing for the new purpose is compatible with the original purpose, please

notify you and we will explain the legal basis which allows us to do so. Please note that we may process

Data without your knowledge or consent, in compliance with the above rules, where this is required or

permitted by law.

I) Opting out:

Where you opt-out of receiving these marketing messages, this will not apply to Data provided to us as a

result of a redemption of a product/Service, warranty registration, Product/Service experience at a

Merchant’s online store or other relevant transactions.

9. Disclosures of Data

We may share Data with the parties set out in Article (6) in relation to the specified purposes for which we

will use the Data above.

We may share Data with third parties to whom we may choose to sell, transfer or merge parts of our business

or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change

happens to our business, then the new owners may use Data in the same way as set out in this Privacy Policy.

We require all third parties to respect the security of Data and to treat it in accordance with the law. We do

not allow our third-party service providers to use Data for their own purposes and only permit them to

process Data for specified purposes and in accordance with our instructions.

10. Data security

We have put in place appropriate security measures to prevent Data from being accidentally lost, used, or

accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to Data to those

employees, contractors, third-party service providers, and other parties who have a valid need to know. They

will only process Data in accordance with our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected Data breach and will notify you and any

applicable regulator of a breach where we are legally required to do so.

11. Data retention

How long will we use Data?

We will only retain Data for as long as reasonably necessary to fulfil the purposes we collected it for,

including the purposes of satisfying any legal, regulatory or reporting requirements. We may retain Data for

a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in

respect to our relationship with you.

To determine the appropriate retention period for Data, we consider the amount, nature and sensitivity of

the Data, the potential risk of harm from unauthorized use or disclosure of Data, the purposes for which we

process Data, and whether we can achieve those purposes through other means, and the applicable legal,

regulatory, or other requirements.

When it is no longer necessary to retain Data, we will delete it.

12. What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your

right to access Data (or to exercise any of your other rights). This is a security measure to ensure that Data

is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further

information to improve our Services.

13. How do we deal with the “right to be forgotten”?

You have the right to request the erasure of Data that we hold about you in certain circumstances, for

example, if it were not acquired for, or has ceased to be necessary for, a lawful purpose. This is known as

the right to be forgotten. Where you request that we erase your Data, we will usually only do so where the

Data has ceased to be publicly available or where we no longer use it.

LAWFUL BASIS

Legitimate Interest means the interest of our business in conducting and managing our business to enable us

to give you the best service and the best and most secure experience. We make sure we consider and balance

any potential impact on you (both positive and negative) and your rights before we process Data or for our

legitimate interests. We do not use Data for activities where our interests are overridden by the impact on

you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further

information about how we assess our legitimate interests against any potential impact on you in respect of

specific activities by contacting us.

Complying with a legal obligation means processing Data where it is necessary for compliance with a legal

obligation that we are subject to.

THIRD PARTIES

External Third Parties

Service providers provide the Services throughout our Application.

Professional advisers acting as processors or joint controllers including lawyers, bankers, and auditors as

the case may be, who provide consultancy, banking, legal, and accounting services.

YOUR LEGAL RIGHTS

You have the right to:

Access to Data on our Application. This enables you to receive a copy of the Data we hold about you and to

check that we are lawfully processing it.

Request correction of the Data that we hold about you. This enables you to have any incomplete or inaccurate

Data we hold about you corrected, though we may need to verify the accuracy of the new Data you provide

to us.

Request erasure of personal Data. This enables you to ask us to delete or remove Data where there is no

good reason for us continuing to process it. You also have the right to ask us to delete or remove Data where

you have successfully exercised your right to object to processing (see below), where we may have processed

your information unlawfully or where we are required to erase Data to comply with local law.

Object to processing of Data where we are relying on a legitimate interest (or those of a third party) and

there is something about your particular situation which makes you want to object to processing on this

ground as you feel it impacts your fundamental rights and freedoms. You also have the right to object to

where we are processing Data for direct marketing purposes. In some cases, we may demonstrate that we

have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of Data. This enables you to ask us to suspend the processing of Data in

the following scenarios:

• If you want us to establish the Data's accuracy.

• Where our use of the Data is unlawful, but you do not want us to erase it.

• Where do you need us to hold the Data even if we no longer require it as you need it to establish,

exercise, or defend legal claims.

• You have objected to our use of Data, but we need to verify whether we have overriding legitimate

grounds to use it.

Withdraw consent at any time where we are relying on consent to process Data. However, this will not affect

the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your

consent, we may not be able to provide the Services to you. We will advise you if this is the case at the time

you withdraw your consent.